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Front of House Duty Manager

Salary / Grade: Grade 4, £20,344 – £22,462 (plus weekend enhancement)
Working Hours: 36 hours per week, Sunday to Thursday (see hours below)
Contract: Permanent, full-time
Location: Ordsall Hall
Closing Date: Monday 15 November 2021, 9am
Interview Dates: Tuesday 30 November 2021

Salford Community Leisure (SCL) is committed to Building a Great Place to Work; with over 500 employees servicing more than 3 million customer visits at 60+ venues across the city each year. We exist to ‘enhance the lives of people through providing sport, leisure and cultural opportunities’.

We pride ourselves on recruiting the right people with the right values into the right roles. We are looking for professional, respectful, knowledgeable, passionate and solution driven people to join our team as we strive to deliver excellence to our customers.

Working Hours:

  • Sunday: 10.30am – 4.30pm
  • Monday to Thursday: 9.00am – 5.00pm

We have an exciting position available for a Front of House Duty Manager whose role is to:

  • Provide consistent high quality customer care for Heritage Service customers
  • Organise the day-to-day operation of the museum with regards to staffing, security, cleaning.

This role will be based Ordsall Hall but at times will be required to cover at the sister site, Salford Museum and Art Gallery, Ordsall Hall is Salford’s Grade 1 listed Tudor mansion in the heart of the city, with beautiful organic gardens, the magnificent Great Hall and accurate room displays. Both our museums offer a variety of fun learning opportunities for schools, families and visitors of all ages.

We are looking for someone who:

  • Can organise and supervise the work of the Heritage Facilitators, Front of House Assistants, weekend and casual staff.
  • Will deliver high quality and consistent customer care.
  • Will be able to provide support, help and information to visitors, schools and other groups visiting Ordsall Hall and using its services or facilities, to enhance their visit to the City.
  • Will manage the reception and undertake reception duties.
  • Will support the senior team in ensuring risk assessments and emergency evacuation procedures are in place and to monitor Health and Safety issues within the building.
  • Consistently demonstrates SCL’s behaviours.

If you wish to be considered for this role and join our team please return your application form to David Potts at david.potts@scll.co.uk by ensuring you detail how you meet and demonstrate the skills, experience, knowledge and behaviours outlined in the Person Specification.

Interview date: Tuesday 30 November 2021. Successful applicants will be notified of interview.

Please note CVs will not be accepted.

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