Ordsall Hall is committed to improving the experiences of visitors with a diverse range of needs.
Inclusive and accessible features can be found on our website and throughout our spaces, but we are aware that more needs to be done and we welcome feedback from visitors with lived experience to help us improve our service. Please contact us with your feedback on 0161 686 7440 or email ordsall.hall@scll.co.uk
Access around the building and facilities
Our ground floor has step free access and we have 2 lifts to enable access to the upper levels
Only one space does not have lift access, this is the Coat of Arms room. There are eleven steps to get to this room from the Great Chamber. Explore it virtually here
Ordsall Hall is in the shape of the letter L, and has three floors in total. All floors can be accessed via a lift, except for the Coat of Arms Room, which is a reading room. If you would prefer to use the lift during your visit, please let a member of staff know when you arrive and they will assist you.
The Hall also has uneven flooring and some low beams. There are two challenging spiral staircases, one in the reception area leading to the Frederick Shields Gallery, and the other in the West Wing leading to the Attic. Please go up the spiral staircase in the reception area on the right side, using the rail as a guide, and go down on the left side, to avoid the narrow parts of the steps. On the spiral staircase in the West Wing up to the Attic, please go up on the left side and down on the right side.
Between the Great Hall and the Star Chamber, there are also 4 stone steps leading to and from a lower level. You can be taken around the side of the building for step-free access between these rooms. If you require this, please let a member of staff know on arrival and they will assist you.
Sensory:
We have child and adult sized ear defenders which you can borrow upon arrival.
The Kitchen has an audio soundscape which, while not very loud, can be turned off for periods of time if needed. As can any music played in our Great Hall. Just ask a member of the team.
Quieter times:
In term time we have school bookings, so it is usually quieter on a weekday after 2pm, however do please contact the museum in advance of your visit on 0161 686 7440 or email ordsall.hall@scll.co.uk so that you can be advised when a quieter time to visit will be.
Choosing boards:
We have some non-verbal choosing boards which you can borrow on arrival.
Special Educational Needs and Disabilities:
A visit to our museum is a multi-sensory experience, visitors can touch, smell and feel the history of the Hall. Borrow one of our Sensory Bags to help you feel comfortable in the building.
You can engage with activities across the building such as:
Grinding and smelling spices in the kitchen
Setting the table with replica food in the Great Hall
Dressing up in velvets and silks in the Great Chamber
Climbing into our replica string and hay bed in the bedroom
4 accessible toilets with emergency pull cords
We welcome individuals with an assistance dog and can provide water should your dog get thirsty
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